Dispatch policy

Shipping

We ship internationally.

Domestic Orders

For orders within Hong Kong, we dispatch by SF Standard Express. Transit time is normally within 24 hours. We normally dispatch an order within 48 working hours from receiving the order, but often dispatch within 24 hours.

For order within Hong Kong we also accept collection of goods at our physical shop.

International Orders

For orders to Taiwan, we dispatch by SF Standard Express. Transit time is normally within 72 hours. We normally dispatch an order within 48 working hours from receiving the order, but often dispatch within 24 hours.

For orders to any other countries, we dispatch by HongKong Post E-Express for packages up to 2kgs in weight, and Air Parcels and Surface Parcels for packages beyond 2kgs in weight. Transit time for E-Express is normally 7-14 days. Transit time for Air Parcels varies but is normally 8-12 days for Asia and Europe and 14-18 Days for the Americas. Transit time for Surface Parcels is significantly longer and varies drastically between countries, but is generally up to 50 days for Asia, 65 days for Europe, and 80 days for Americas and countries with less world trades. We normally dispatch an order within 72 working hours from receiving the order, but often dispatch within 48 hours.

You may obtain more accurate shipping time and cost using HongKong Post calculator here:

https://www.hongkongpost.hk/en/postage_calculator/index.html


Pickup

Customers who select store pickup when placing their orders are required to collect their ordered items at our shop premise within 30 days of placing the respective orders. Customer who is not able to collect his/her order within this timeframe must contact us and provide valid reason before the due date.

If a customer fails to collect his/her order within 45 days of placing the order we reserve the right to release the ordered item(s) in the respective order and sell to another customer after the due date. The customer is then required to select another merchandise of equal value or more should he/she makes his/her collection at a later date, with the difference in value payable at collection.

If a customer fails to collect his/her order within 60 days of placing the order it will be regarded as abandoned and the ordered items will be disposed of and no refund will be given.