Sales Policy

Sale

All listed prices are in Hong Kong Dollars (HKD). A sale is defined by a completed money transaction and is final.

Lead Time

Some of our products, especially those that are manufactured in Hong Kong, incur a production time due to limited resources. Item that has a 'lead time' is shown with it as a mandatory option in the product description, and are described in workdays (excluding weekends and public holidays). Please note that lead time is the time required for a preordered product to be produced and delivered to us, and does not include the time required for dispatch and shipping. Please also note that lead times are regularly updated in our shop and are our best estimate of wait time which we do our best to adhere to, but by no means an absolute promise of timely arrival thereafter as we play a rather passive role in our partner's manufacturing progress. Customers must accept that, aside from exceptional and reasonable circumstances, no cancellation shall take place once an order is placed.

Refund

We do not have a refund policy, and no refund will be given after goods are sold.

Under exceptional circumstances, a refund may be issued to a customer after a 10% deduction to cover the card fee and platform fee levied under the original sale transaction charged by third party service providers which are non-refundable even if the said sale transaction is reversed.

Exchange

We provide limited exchange service for products that have been sold (except for discounted products and customized products). If the following conditions are met, buyer can return and exchange goods in our shop within 14 days from the date of purchase: goods demonstrating technical, electronical, or mechanical failures (not including subjective comments in relation to product’s appearance or aesthetic); the goods must not been used, displayed, modified, or damaged, and is in its original undamaged packaging; and that the customer can present proof of purchase for the product. The retailer reserves the right to make the final decision on whether to exchange the goods.

If customer wishes to exchange goods, please call +852 26520000, WhatsApp +852 97100400, or email email@madethisera.com us for a preapproval that the exchange conditions are met. When the preapproval is confirmed, please either bring the goods to our store, or send the goods to our store (where the buyer is responsible for the postage). After the relevant goods arrive, the retailer will evaluate and check the condition of the returned goods, and proceed with an exchange when confirmed.